Table of Contents
- Activate Optin Management
- Select Reward
- Single-Tier Rewards
- Multi-Tier Rewards
- Editing Multi-Tier Rewards
Step 1.
After you have created your campaign, click the Opt-In Management tab within the campaign then click the radio button to turn Opt-in Management ON.
Step 2.
Click the radio button to select Loyalty (Count Opt-ins).
SELECT YOUR REWARD TYPE
There are 2 basic reward types, Single Tier and Multi-tier. Click the radio button to select the type of rewards to be issued from the campaign:
Single Tier - The contact receives the same reward every X number of check-ins.
Multi-Tier - The contact receives different rewards at variable check-in limits.
Kiosk Check-in Only: When unchecked, every texting-in of the keyword will count towards loyalty rewards. Check the box to ONLY count kiosk check-ins towards loyalty rewards.
Single Tier Rewards -
Step 1.
Use the drop down menu to select the number of check-ins required to reach the reward goal.
Note: Do not select a “1” if you want to issue a reward with every check-in. To do this, you must use Multi-Tier rewards.
Step 2.
Enter the Reward Message. Be sure to include either ~redeem~, ~share, or ~coupon~ in your text to pair it with a coupon for Kiosk & Mobile Redemptions.
Step 3.
When complete, click the Update button to save your settings.
Multi-Tier Tier Rewards -
Step 1.
After clicking the radio button to select the Multi-tier Reward Type, click the MANAGE REWARD TIERS button.
Step 2.
In the pop-up window provided, enter all necessary information for the reward tier and click CREATE.
Note: Tier Name, # of Check-ins and Reward Message are required fields.
Step 3.
Continue this process to create each Reward Tier of the Loyalty program, then click the X in the upper right hand corner of the pop-up to close the window.
*Reset Column -
The very last tier created will automatically be marked with a YES. This indicates that when the Reward Tier is reached the contact’s loyalty progress will be reset to 0.
Editing Multi-Tier Rewards -
Multi-Tier rewards are edited by overwriting an existing tier with new information. In the pop-up window provided, enter all of the information for the Reward Tier you wish to change. Then click the Create button.
When finished, click the X in the upper right hand corner of the pop-up to close the window.
