System Notices 66

• MMS Delivery Latency on the AT&T Network
• MMS Delivery Latency on the AT&T Network
• MMS Delivery Issue on TF# 10-DLC Message Codes - 10/28/2024
• Verizon Network Issue Across Multiple Cities - 9/30/2024
• MMS Image Positioning Issue on Toll-Free #s - 08/21/2024

See all 66 articles

New Features & Tools 46

• NEW - Mobile Summary Delete Failures
• NEW Target List from Broadcast Option
• NEW Database Set-Up and View Settings Access Point
• NEW Redemptions by Widget Location - Target List Parameter
• NEW - AT&T Announces Updated Rates Effective Oct 1st 2024

See all 46 articles

Overview 4

• TEXT MESSAGE MARKETING - THE RULES
• MESSAGING GUIDELINES - VIDEO
• 10-DLC & TOLL FREE - BEST PRACTICES
• FOOTERS

CTIA 1

• CTIA Short Code Monitoring Program Handbook v1.8 - 1/1/2021

Telephone Consumer Protection Act (TCPA) 7

• What is TCPA?
• Recent Changes to TCPA
• Background On TCPA
• CAN-SPAM Act - A Compliance Guide For Business
• Mandatory Disclaimer Language for Mobile Marketing

See all 7 articles

Carrier Codes of Conduct 1

• CARRIER CODES OF CONDUCT

Dashboard 1

• Accessing the platform outside North America & US Provinces

Account Information 0

Contacts 11

• How do I perform a carrier look-up on a contact's number?
• What happens when a customer opts out of a campaign?
• How do I Find Out Why a Customer Isn't Receiving Messages?
• What format do Mobile Numbers need to be in to be uploaded?
• What size do the images on my Webform need to be?

See all 11 articles

Messaging 39

• Problems receiving SMS or MMS messages on cellphones?
• What to do if someone accidentally opts out on a Short Code?
• Can I send messages in other languages?
• Why is the character limit for a non-MMS message shorter than a standard SMS message?
• How do I set-up recurring messages?

See all 39 articles

Mobile Tools 29

• What do I do when my kiosk app says it's waiting for assignment?
• Which file sizes & formats are needed to upload MMS Content?
• How do the kiosk app options compare?
• Will turning Auto-Engage back on send out past messages?
• How do I get the email address in the Coupon Widget to work?

See all 29 articles

My Phone Manager 0

Text Reminder System (TRS) 0

Reports 13

• Which report shows how many contacts joined with a webform?
• Which report can I use to see who joined or checked-in on a kiosk during a particular time frame? - Revised 10/30/2024
• Which reports can be automated?
• How do I change the time format in exported Reports?
• What is the difference between Current Total Supported Contacts and Current Keyword Opted-In Contacts in the Kiosk Summary?

See all 13 articles

Short Codes, 10-DLCs, & Toll Free #s 3

• What is the messaging speed on Toll Free Numbers?
• Why aren't Stop Messages sent from a TF# appearing in the Sent Log?
• Is there any issue with a TF number being idle for a few weeks before a client starts using it?

Compliance 2

• Does the system Scrub against the Do Not Call List?
• Does the system check for reassigned numbers?

Dashboard 0

Account Information 4

• EDITING ACCOUNT PROFILE
• SETTING YOUR TIME ZONE
• CHANGING A PASSWORD (MASTER ACCOUNT)
• ADDING A SUB USER (RESTRICTED LOG-IN)

Contacts 16

• CONTACT SUMMARY
• MOBILE SEARCH
• SENDING A TCPA INVITE
• EDITING CONTACT INFORMATION
• ADDING A CONTACT

See all 16 articles

Messaging 25

• CREATING MOBILE CAMPAIGNS
• EDITING A MOBILE CAMPAIGN
• DUPLICATING A MOBILE CAMPAIGN
• DELETING A MOBILE CAMPAIGN
• EDITING INTERACTIVE MESSAGES

See all 25 articles

Mobile Tools 36

• CREATING A MOBILE WEBPAGE
• CREATING MOBILE COUPON CODES
• COUPON WIDGET (OVERVIEW)
• COUPON WIDGET - GENERAL SETTINGS
• COUPON WIDGET - MAIN BODY

See all 36 articles

TRS (Text Reminder System) 0

Reports 17

• MESSAGE TOTALS
• CARRIER TARIFFS REPORTS
• MOBILE SUMMARY
• KEYWORD SUMMARY
• INBOUND REPLIES

See all 17 articles

How To... 10

• HOW TO INTEGRATE WITH SHOPIFY
• HOW TO ACTIVATE A 2 FACTOR AUTHENTICATION / ONE-TIME PASSWORD PROGRAM
• CONFIGURE KIOSK PRO LITE FOR IPAD
• PREP AN IPAD AIR v1 FOR USE AS A KIOSK (using iCloud Backup)
• PREP AN IPAD AIR v1 FOR USE AS A KIOSK (FIRST-TIME)

See all 10 articles

HTML Tips & Tricks 6

• CLICK TO CALL
• CLICK TO TEXT
• EMBEDDING AN IMAGE
• EMBEDDING A CLICKABLE BUTTON
• KIOSK DISPLAY ICONS

See all 6 articles

Dashboard 0

Account Information 2

• VIDEO: EDITING ACCOUNT INFO
• VIDEO: ADDING A SUB USER (RESTRICTED LOG-IN)

Contacts 6

• VIDEO: ADDING A CONTACT
• VIDEO: IMPORTING CONTACTS
• VIDEO: CREATING A TARGET LIST
• VIDEO: DATABASE SETTINGS
• VIDEO: VIEW SETTINGS

See all 6 articles

Messaging 10

• VIDEO: CREATING A MOBILE CAMPAIGN
• VIDEO: DUPLICATE A MOBILE CAMPAIGN
• VIDEO: DELETE A MOBILE CAMPAIGN
• VIDEO: ADDING AN INTERACTIVE MESSAGE
• VIDEO: INBOUND REPLY OPTIONS

See all 10 articles

Mobile Tools 5

• VIDEO: CREATING A MOBILE WEBPAGE
• VIDEO: CREATE & DELIVER MOBILE COUPONS
• VIDEO: CREATE A PAYPAL CAMPAIGN
• VIDEO: URL SHORTENER
• VIDEO: vCARD WIZARD

TRS (Text Reminder System) 2

• VIDEO: TEXT REMINDER SYSTEM OVERVIEW
• VIDEO: TEXT REMINDER SYSTEM WORKSTATION SET-UP

Reports 6

• VIDEO: SENT LOG
• VIDEO: MOBILE SUMMARY
• VIDEO: RECEIVED LOG
• VIDEO: KEYWORD SUMMARY
• VIDEO: SCHEDULED LOG

See all 6 articles

Workshop History 13

• WORKSHOP - Feature Spotlight: Trigger Messaging
• WORKSHOP - Coupons: Promotional Use
• WORKSHOP - Drop & Go
• WORKSHOP - API Basics & Integration Using Zapier
• Workshop - TCPA: Uploads and Invites

See all 13 articles

Zapier 0