The Touchless Kiosk feature offers a contactless way for users to join or check in by simply scanning a QR code displayed on the kiosk. This innovative functionality not only enhances convenience but also promotes safety by minimizing physical contact with the kiosk.

To use this feature follow the steps below: 

Step 1. 

Click Mobile Tools > click Digital Kiosk Wizard.

Step 2.

Then, click the edit icon for the desired kiosk. 

Step 3. 

Locate and click the Touchless/QR button.

Step 4.

Turn On Touchless Check-In and Click Save

The touchless feature is comprised of three components:

• QR CODE SETTINGS 
• QR CODE POSITION
• EDIT RESPONSES

QR CODE SETTINGS

Scan Action - Action when the contact scans the QR code.

• Send SMS Message - When the QR code is scanned, the phone's messaging app is opened, and an SMS message is automatically created with the message destination (Short Code / TF# / 10-DLC) and the SMS keyword (QR or Mobile Campaign Keyword).
• Launch Web Link - When the QR code is scanned, the phone's web browser will open to a webpage where the contact can complete the necessary steps.

Button Selection - The kiosk button linked to the QR code will either opt-in or check in a contact.

SMS Keyword - Choose between a QR code or a Keyword to appear on the contacts' phone.

• QR - Generates the word "QR" and an alphanumeric security code.
  Example: "qr 47S2wgSwpJO"
• Keyword - Generates the keyword attached to the touchless feature and a security code.
  Example: "VIP cyQ2wgQwJJU"

Note: Use QR if the keyword is to be hidden. Also, contacts will receive two sets of text messages; (1) a message response pertaining to the touchless experience & (2) a message pertaining to the mobile campaign opt-in flow.

Primary Screen - Displays the selected button or the kiosk main page.

• Selected Button Only - The URL opens to a page where the contact must enter the necessary information to complete the process.
• Show Main Page: The URL opens to a page where the customer selects a button and enters the necessary information to complete the process.

Security Expiration - The amount of time before the QR code resets for security purposes. 

Note: It is recommended that no more than 2 minutes be selected to prevent misuse.

QR CODE POSITION

The QR Code Position settings will allow for modifying the size & position. Determining where to place the QR code depends on the kiosk display.

Note: The QR Code does NOT go away regardless of the kiosk page. A split-screen display is recommended to provide a defined location for the QR code to appear without interrupting any interactions or messaging on the kiosk.

EDIT RESPONSES 

These messages are what the contact will receive when they use the touchless feature. The messages that appear depend on the button selection. 

Note: Make sure to remove <br> if they appear in any messages. By default, all the messages appear in blue. However, once the messages have been edited they will change to red.