System Notices 80

• Message Delivery Delays - 7/15/2026
• Phone Manager Platform is Down - 06/15/2026
• *IMPORTANT* Kiosk Pro Lite Moving to Subscription Pricing - 6/9/2026
• SMS and MMS Messaging Incident - Verizon Wireless - 5/27/2026
• Kiosk Auto-Engage - "Out of Order" - 5/18/2026

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New Features & Tools 55

• More Emojis = More Fun - 05/15/2026
• Upcoming Changes to Carrier Pass-Through Fees for AT&T & Verizon Wireless - 3/9/2026
• NEW Message Inbox Layout - 1/5/2026
• Heartland POS Integration (BETA RELEASE) - 9/29/2025
• New Texas Law on Marketing Text Messages: What You Need to Know

See all 55 articles

Overview 4

• TEXT MESSAGE MARKETING - THE RULES
• MESSAGING GUIDELINES - VIDEO
• 10-DLC & TOLL FREE - BEST PRACTICES
• FOOTERS

CTIA 1

• CTIA Short Code Monitoring Program Handbook v1.9

Telephone Consumer Protection Act (TCPA) 7

• What is TCPA?
• Recent Changes to TCPA
• Background On TCPA
• CAN-SPAM Act - A Compliance Guide For Business
• Mandatory Disclaimer Language for Mobile Marketing

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Carrier Codes of Conduct 1

• CARRIER CODES OF CONDUCT

Dashboard 1

• Accessing the platform outside North America & US Provinces

Contacts 12

• How do I perform a carrier look-up on a contact's number?
• What happens when a customer opts out of a campaign?
• How do I Find Out Why a Customer Isn't Receiving Messages?
• What format do Mobile Numbers need to be in to be uploaded?
• What size do the images on my Webform need to be?

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Messaging 39

• Problems receiving SMS or MMS messages on cellphones?
• What to do if someone accidentally opts out on a Short Code?
• Can I send messages in other languages?
• Why is the character limit for a non-MMS message shorter than a standard SMS message?
• How do I set-up recurring messages?

See all 39 articles

Mobile Tools 31

• What do I do when my kiosk app says it's waiting for assignment?
• Which file sizes & formats are needed to upload MMS Content?
• How do the kiosk app options compare?
• Will turning Auto-Engage back on send out past messages?
• How do I get the email address in the Coupon Widget to work?

See all 31 articles

Reports 13

• Which report shows how many contacts joined with a webform?
• Which report can I use to see who joined or checked-in on a kiosk during a particular time frame? - Revised 10/30/2024
• Which reports can be automated?
• How do I change the time format in exported Reports?
• What is the difference between Current Total Supported Contacts and Current Keyword Opted-In Contacts in the Kiosk Summary?

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Short Codes, 10-DLCs, & Toll Free #s 3

• What is the messaging speed on Toll Free Numbers?
• Why aren't Stop Messages sent from a TF# appearing in the Sent Log?
• Is there any issue with a TF number being idle for a few weeks before a client starts using it?

Compliance 2

• Does the system Scrub against the Do Not Call List?
• Does the system check for reassigned numbers?

Account Information 4

• EDITING ACCOUNT PROFILE
• SETTING YOUR TIME ZONE
• CHANGING A PASSWORD (MASTER ACCOUNT)
• ADDING A SUB USER (RESTRICTED LOG-IN)

Contacts 16

• CONTACT SUMMARY
• MOBILE SEARCH
• SENDING A TCPA INVITE
• EDITING CONTACT INFORMATION
• ADDING A CONTACT

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Messaging 29

• CREATING MOBILE CAMPAIGNS
• EDITING A MOBILE CAMPAIGN
• DUPLICATING A MOBILE CAMPAIGN
• DELETING A MOBILE CAMPAIGN
• EDITING AN INTERACTIVE MESSAGE

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Mobile Tools 36

• CREATING A MOBILE WEBPAGE
• CREATING MOBILE COUPON CODES
• COUPON WIDGET (OVERVIEW)
• COUPON WIDGET - GENERAL SETTINGS
• COUPON WIDGET - MAIN BODY

See all 36 articles

Reports 17

• MESSAGE TOTALS
• CARRIER TARIFFS REPORTS
• MOBILE SUMMARY
• KEYWORD SUMMARY
• INBOUND REPLIES

See all 17 articles

How To... 7

• GETTING STARTED - THE BASICS
• HOW TO INTEGRATE WITH HEARTLAND POS
• HOW TO INTEGRATE WITH SHOPIFY
• HOW TO ACTIVATE A 2 FACTOR AUTHENTICATION / ONE-TIME PASSWORD PROGRAM
• CONFIGURE KIOSK MODE FOR IPAD

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HTML Tips & Tricks 6

• CLICK TO CALL
• CLICK TO TEXT
• EMBEDDING AN IMAGE
• EMBEDDING A CLICKABLE BUTTON
• KIOSK DISPLAY ICONS

See all 6 articles

Zapier Webhook API References 15

• ZAPIER WEBHOOK API REF - Create a Contact & Opt-in to Campaign (Mobile # Only)
• ZAPIER WEBHOOK API REF - Create a Contact and opt-in to a Mobile Campaign (Mobile + Additional Data)
• ZAPIER WEBHOOK API REF - Create / Update a Contact (No Keyword Opt-In)
• ZAPIER WEBHOOK API REF - Optout or Delete a Contact
• ZAPIER WEBHOOK API REF - Kiosk Mobile Opt-In (Mobile # Only)

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Account Information 2

• VIDEO: EDITING ACCOUNT INFO
• VIDEO: ADDING A SUB USER (RESTRICTED LOG-IN)

Contacts 6

• VIDEO: ADDING A CONTACT
• VIDEO: IMPORTING CONTACTS
• VIDEO: CREATING A TARGET LIST
• VIDEO: DATABASE SETTINGS
• VIDEO: VIEW SETTINGS

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Messaging 10

• VIDEO: CREATING A MOBILE CAMPAIGN
• VIDEO: DUPLICATE A MOBILE CAMPAIGN
• VIDEO: DELETE A MOBILE CAMPAIGN
• VIDEO: ADDING AN INTERACTIVE MESSAGE
• VIDEO: INBOUND REPLY OPTIONS

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Mobile Tools 7

• VIDEO: CREATING A MOBILE WEBPAGE
• VIDEO: CREATE & DELIVER MOBILE COUPONS
• VIDEO: CREATE A PAYPAL CAMPAIGN
• VIDEO: URL SHORTENER
• VIDEO: vCARD WIZARD

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TRS (Text Reminder System) 2

• VIDEO: TEXT REMINDER SYSTEM OVERVIEW
• VIDEO: TEXT REMINDER SYSTEM WORKSTATION SET-UP

Reports 6

• VIDEO: SENT LOG
• VIDEO: MOBILE SUMMARY
• VIDEO: RECEIVED LOG
• VIDEO: KEYWORD SUMMARY
• VIDEO: SCHEDULED LOG

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Workshop History 16

• WORKSHOP - Referral Rewards
• WORKSHOP - Kiosk Check-In Manager
• WORKSHOP - Database Management
• WORKSHOP - Feature Spotlight: Trigger Messaging
• WORKSHOP - Coupons: Promotional Use

See all 16 articles