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Knowledge base
Updates.
System Notices
63
Verizon Network Issue Across Multiple Cities - 9/30/2024
MMS Image Positioning Issue on Toll-Free #s - 08/21/2024
T-Mobile Message Latency on Shortcodes- 8/13/2024
Verizon Toll Free SMS Outbound Delays - 7/31/2024
Verizon Message Latency on Shortcodes- 7/31/2024
See all 63 articles
New Features & Tools
46
NEW - Mobile Summary Delete Failures
NEW Target List from Broadcast Option
NEW Database Set-Up and View Settings Access Point
NEW Redemptions by Widget Location - Target List Parameter
NEW - AT&T Announces Updated Rates Effective Oct 1st 2024
See all 46 articles
Mobile Rules & Guidelines
Overview
4
TEXT MESSAGE MARKETING - THE RULES
MESSAGING GUIDELINES - VIDEO
10-DLC & TOLL FREE - BEST PRACTICES
FOOTERS
CTIA
1
CTIA Short Code Monitoring Program Handbook v1.8 - 1/1/2021
Telephone Consumer Protection Act (TCPA)
7
What is TCPA?
Recent Changes to TCPA
Background On TCPA
CAN-SPAM Act - A Compliance Guide For Business
Mandatory Disclaimer Language for Mobile Marketing
See all 7 articles
Carrier Codes of Conduct
1
CARRIER CODES OF CONDUCT
F.A.Qs
Dashboard
1
Accessing the platform outside North America & US Provinces
Account Information
0
Contacts
10
How do I perform a carrier look-up on a contact's number?
What happens when a customer opts out of a campaign?
How do I Find Out Why a Customer Isn't Receiving Messages?
What format do Mobile Numbers need to be in to be uploaded?
What size do the images on my Webform need to be?
See all 10 articles
Messaging
38
Problems receiving SMS or MMS messages on cellphones?
What to do if someone accidentally opts out on a Short Code?
Can I send messages in other languages?
Why is the character limit for a non-MMS message shorter than a standard SMS message?
How do I set-up recurring messages?
See all 38 articles
Mobile Tools
28
What do I do when my kiosk app says it's waiting for assignment?
Which file sizes & formats are needed to upload MMS Content?
How do the kiosk app options compare?
Will turning Auto-Engage back on send out past messages?
How do I get the email address in the Coupon Widget to work?
See all 28 articles
My Phone Manager
0
Text Reminder System (TRS)
0
Reports
8
What is the difference between Current Total Supported Contacts and Current Keyword Opted-In Contacts in the Kiosk Summary?
What does Aggregator Blastlisted mean?
What Does Invalid Destination Mean?
Where can I see how many coupons were issued?
What does Carrier Rejected as Invalid Service Type mean?
See all 8 articles
Short Codes, 10-DLCs, & Toll Free #s
3
What is the messaging speed on Toll Free Numbers?
Why aren't Stop Messages sent from a TF# appearing in the Sent Log?
Is there any issue with a TF number being idle for a few weeks before a client starts using it?
Compliance
2
Does the system Scrub against the Do Not Call List?
Does the system check for reassigned numbers?
Knowledge Base Articles
Dashboard
0
Account Information
4
EDITING ACCOUNT PROFILE
SETTING YOUR TIME ZONE
CHANGING A PASSWORD (MASTER ACCOUNT)
ADDING A SUB USER (RESTRICTED LOG-IN)
Contacts
15
CONTACT SUMMARY
MOBILE SEARCH
SENDING A TCPA INVITE
EDITING CONTACT INFORMATION
ADDING A CONTACT
See all 15 articles
Messaging
26
CREATING MOBILE CAMPAIGNS
EDITING A MOBILE CAMPAIGN
DUPLICATING A MOBILE CAMPAIGN
DELETING A MOBILE CAMPAIGN
EDITING INTERACTIVE MESSAGES
See all 26 articles
Mobile Tools
34
CREATING A MOBILE WEBPAGE
CREATING MOBILE COUPON CODES
COUPON WIDGET (OVERVIEW)
COUPON WIDGET - GENERAL SETTINGS
COUPON WIDGET - MAIN BODY
See all 34 articles
TRS (Text Reminder System)
0
Reports
17
MESSAGE TOTALS
CARRIER TARIFFS REPORTS
MOBILE SUMMARY
KEYWORD SUMMARY
INBOUND REPLIES
See all 17 articles
Advanced Tutorials & Guides
How To...
10
HOW TO INTEGRATE WITH SHOPIFY
HOW TO ACTIVATE A 2 FACTOR AUTHENTICATION / ONE-TIME PASSWORD PROGRAM
CONFIGURE KIOSK PRO LITE FOR IPAD
PREP AN IPAD AIR v1 FOR USE AS A KIOSK (using iCloud Backup)
PREP AN IPAD AIR v1 FOR USE AS A KIOSK (FIRST-TIME)
See all 10 articles
HTML Tips & Tricks
6
CLICK TO CALL
CLICK TO TEXT
EMBEDDING AN IMAGE
EMBEDDING A CLICKABLE BUTTON
KIOSK DISPLAY ICONS
See all 6 articles
Video Tutorials
Dashboard
0
Account Information
2
VIDEO: EDITING ACCOUNT INFO
VIDEO: ADDING A SUB USER (RESTRICTED LOG-IN)
Contacts
6
VIDEO: ADDING A CONTACT
VIDEO: IMPORTING CONTACTS
VIDEO: CREATING A TARGET LIST
VIDEO: DATABASE SETTINGS
VIDEO: VIEW SETTINGS
See all 6 articles
Messaging
10
VIDEO: CREATING A MOBILE CAMPAIGN
VIDEO: DUPLICATE A MOBILE CAMPAIGN
VIDEO: DELETE A MOBILE CAMPAIGN
VIDEO: ADDING AN INTERACTIVE MESSAGE
VIDEO: INBOUND REPLY OPTIONS
See all 10 articles
Mobile Tools
5
VIDEO: CREATING A MOBILE WEBPAGE
VIDEO: CREATE & DELIVER MOBILE COUPONS
VIDEO: CREATE A PAYPAL CAMPAIGN
VIDEO: URL SHORTENER
VIDEO: vCARD WIZARD
TRS (Text Reminder System)
2
VIDEO: TEXT REMINDER SYSTEM OVERVIEW
VIDEO: TEXT REMINDER SYSTEM WORKSTATION SET-UP
Reports
6
VIDEO: SENT LOG
VIDEO: MOBILE SUMMARY
VIDEO: RECEIVED LOG
VIDEO: KEYWORD SUMMARY
VIDEO: SCHEDULED LOG
See all 6 articles
Training Workshops:
Workshop History
13
WORKSHOP - Feature Spotlight: Trigger Messaging
WORKSHOP - Coupons: Promotional Use
WORKSHOP - Drop & Go
WORKSHOP - API Basics & Integration Using Zapier
Workshop - TCPA: Uploads and Invites
See all 13 articles
Zapier
0