System Update: June 9, 2021
Subject: Short-Code Delivery Latency: Verizon
--ORIGINAL NOTICE-- 6/9/2021 6:41am PST
We have been informed of an upstream issue affecting the delivery of traffic with Verizon. This may affect outbound SMS and MMS messages on short-codes. All other short-code functionality should be unaffected.
Our upstream partners are working to resolve it as soon as possible. There is currently no estimated time to resolution, however, we will issue an update as soon as more information becomes available.
We apologize for this interruption and for any impact to you or your customers. Please contact support if you have any questions or concerns.
--UPDATE-- 6/9/2021 9:44am PST
Our upstream partner has updated us that Verizon is still experiencing messaging latency in their messaging platform. Their team continues to work on resolving this issue. There is currently no estimated time to resolution, however, we will issue an update as soon as more information becomes available.
Please contact support if you have any questions or concerns.
--RESOLVED-- 6/9/2021 2:06pm PST
Delivery speed for messages to Verizon handsets has returned to normal, we are currently seeing no delays with SMS or MMS messages from the carrier.