System Update: October 28, 2024
Subject: MMS Delivery Issue on TF# 10-DLC Message Codes
We are currently engaged with our upstream partners to resolve an issue some clients are experiencing with MMS deliveries on Toll-Free and 10-DLC messaging codes, where all messages return a DLR of “delivered to carrier” while reliably engaged contacts and admin teams do not receive the texts. This experience has defined replication and is wholly sporadic in nature. To ensure that time sensitive messages do not encounter this issue, until the matter is resolved we advise using SMS messages with broadcasts on TF#s and 10-DLCs instead of MMS.
We appreciate client preferences for MMS and understand the inconvenience this may cause. Teams are working as quickly as possible to resolve this matter. Updates to follow as more information is received.
Please reach out to our support team if you have any questions or concerns.
-- UPDATE -- 10/29/2024 8:36am PT
Please reach out to our support team if you have any questions or concerns.
-- RESOLVED -- 10/30/2024 10:30am PT