System Update: June 7, 2024
Subject: MMS Message Latency
Our upstream partners have identified an issue with MMS message delivery, DLRs, and ACKs. You may experience delays with inbound and outbound SMS and MMS messages on Shortcodes. Engineers are working to restore normal delivery speeds as soon as possible.
Updates to follow as soon as they are available.
Please contact support if you have any additional questions or concerns.
-- UPDATE -- 6/7/2024 10:34am PT
Our upstream partners have identified latency with MMS message delivery to T-Mobile and Verizon. Outbound MMS messages may experience delays in being delivered.
Updates to follow as more information becomes available.
Please contact support if you have any additional questions or concerns.
-- UPDATE -- 6/7/2024 11:38am PT
You may experience delays with outbound MMS messages from shortcodes. Engineers are still working to restore normal delivery speeds. We will continue to update you until this issue is resolved.
Updates to follow as more information becomes available.
Please contact support if you have any additional questions or concerns.
-- UPDATE -- 6/7/2024 12:51pm PT
Engineers are still working to restore normal delivery speeds. We will continue to update you until this issue is resolved.
Updates to follow as more information becomes available.
Please contact support if you have any additional questions or concerns.
-- UPDATE -- 6/7/2024 3:34pm PT
Our upstream partners have confirmed that MMS messaging speeds have been fully restored and normal delivery has resumed. All messages have been delivered to impacted consumers.
While all message speeds have resumed to normal, any DLRs and ACKs for these previously sent messages are continuing to be delivered. We update you once this has been fully resolved.
Please contact support if you have any additional questions or concerns.
-- RESOLVED -- 6/7/2024 5:33pm PT
Our upstream partners confirmed that delivery performance of MT DLRs and ACKs has been fully restored. All DLRs and ACKs have been delivered to impacted consumers.
Please contact support if you have any additional questions or concerns.