System Update: December 7, 2021
Subject: SMS and MMS Delays on TF#s and 10-DLCs
SMS and MMS on TF#s and 10-DLCs are currently experiencing delays. Our upstream partners are aware of this partial outage and are working to restore messaging ASAP.
We will update you as soon as possible. If you have any questions, please contact support.
--UPDATE-- 12/7/2021 12:30pm PT
Our upstream provider has identified the cause of the delays and they are working towards resolving the issue across their network for SMS and MMS on TF#s and 10-DLCs.
We will update you as soon as possible. If you have any questions, please contact support.
--Resolved-- 12/8/2021 9:30am PT
The delivery of both SMS & MMS for Toll Free and 10 DLCs are back are operational. Yesterday (12/7/2021) there were industry-wide messaging delays which impacted Toll-Free #s and 10-DLCs for much of the day, causing messages to be delivered much later than scheduled. Fortunately, messaging on our short codes network was unaffected by yesterday's incident.
The messaging delays experienced on the 10-DLCs and Toll-Free network were a result of a large scale outage affecting AWS (Amazon Web Services). This outage affected companies across the globe for the majority of the day. While iVision Mobile does not directly leverage AWS or other cloud servers for our server infrastructure, most upstream messaging vendors and carrier partners do. As a result, our system was not directly impacted by the outage, but messages sent upstream were.