System Update: January 14, 2022

Subject: SMS Delivery Delays on Toll Free Numbers

We've been notified by our upstream provider that they are currently experiencing SMS Delivery Delays. As a result, SMS messages being sent from Toll Free or 10 DLC numbers may be delayed. 

We will update you as soon as possible. If you have any questions, please contact support.   

--RESOLVED-- 1/14/2022 2:45pm PT

This issue appears to have been resolved upstream and messages are sending as expected. We continue to see latency with delivery reports, and expect these to update gradually.

If you have any questions or concerns about delivery statuses that have not yet updated, please contact support.