System Update: November 5, 2021
Subject: SMS & MMS Msg & Reporting Latency on Short-Codes
Our upstream provider is currently observing longer that normal delivery times for SMS and MMS messages and DLRs on short-codes. Their engineers are working to restore normal delivery speeds as soon as possible. All other messaging and DLRs on the network are unaffected.
We will update you as soon as possible. If you have any questions, please contact support.
--UPDATE-- 11/5/2021 11:53am PT
SMS and MMS message speeds on short-codes has been fully restored and normal delivery has resumed. Our partner's engineers continue to work on resolving DLR latency.
We will update you as soon as possible. If you have any questions, please contact support.
--RESOLVED-- 11/5/2021 7:06pm PT
SMS and MMS message delivery acknowledgements (ACKs), delivery receipts (DLRs), and real time reporting have been fully restored and normal delivery has resumed. Our partner's engineers continue to work to resolve the root cause of the delays.
If you have any questions, please contact support.