System Update: 11/2/2023
Subject: Short Code SMS and MMS Latency - 11/2/2023
Our upstream partner has identified an issue with SMS and MMS message delivery. You may experience delays with inbound and outbound SMS and MMS messages on Short-Codes. Engineers are working to restore normal delivery speeds as soon as possible.
We will continue to update you until this issue is resolved.
Please contact support if you have any questions.
-- UPDATE -- 11/02/2023 2:26pm PT
Engineers are still working to restore normal delivery speeds. We have confirmed that you should only experience delays with SMS messages outbound on Short-Codes.
We will continue to provide updates until this issue is resolved.
Please contact our support team if you have any questions.
-- UPDATE -- 11/02/2023 4:57pm PT
Engineers are still working to restore normal delivery speeds.
We will continue to provide updates until this issue is resolved.
Please contact our support team if you have any questions.
-- RESOLVED -- 11/02/2023 6:55pm PT
Upstream indicate that messaging speeds have been fully restored and normal delivery has resumed. All messages have been delivered to impacted consumers.
Please contact our support team if you have any questions.