System Update: November 20, 2024


Subject: MMS Delivery Latency on the AT&T Network

 


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Upstream partners have identified an off-network incident impacting TF & Short Code MMS Deliveries to AT&T handsets. The AT&T Network is currently experiencing MMS delivery latency, and texts sent on short-codes and TF# are not delivering as expected. Teams are currently working to restore MMS deliverability, all messages are being queued and will be processed at the rate the AT&T network is available, and we will provide updates as more information is shared. 


Please contact support if you have any questions or concerns. 





-- UPDATE -- 11/20/2024 3:18pm PT


Upstream partners continue to experience MMS message latency on the AT&T network impacting short-codes and TF#s. We will continue to provide updates until this issue is resolved.


All messages are being queued and will be processed at the rate the AT&T network is available, and we will provide updates as more information is shared. 


Please contact support if you have any questions or concerns. 




-- UPDATE -- 11/21/2024 7:17am PT


Upstream partners have resolved the issue with MMS messaging on Toll Free codes, however short-codes continue to experience MMS message latency on the AT&T network. We will continue to provide updates until this issue is resolved.


All messages are being queued and will be processed at the rate the AT&T network is available, and we will provide updates as more information is shared. 


Please contact support if you have any questions or concerns. 




-- RESOLVED -- 11/21/2024 8:59am PT


MMS Latency on the AT&T Network has been resolved for short-code and TF#s, and all queued messages have been delivered. 


Please contact support if you have any questions or concerns.




iVision Mobile Support Team