System Update: November 20, 2024

Subject: MMS Delivery Latency on the AT&T Network

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Upstream partners have identified an off-network incident impacting TF & Short Code MMS Deliveries to AT&T handsets. The AT&T Network is currently experiencing MMS delivery latency, and texts sent on short-codes and TF# are not delivering as expected. Teams are currently working to restore MMS deliverability, all messages are being queued and will be processed at the rate the AT&T network is available, and we will provide updates as more information is shared. 

Please contact support if you have any questions or concerns. 

-- UPDATE -- 11/20/2024 3:18pm PT

Upstream partners continue to experience MMS message latency on the AT&T network impacting short-codes and TF#s. We will continue to provide updates until this issue is resolved.

All messages are being queued and will be processed at the rate the AT&T network is available, and we will provide updates as more information is shared. 

Please contact support if you have any questions or concerns.