System Update: February 22, 2024
Subject: SMS & MMS Message Latency on AT&T Network
-- ORIGINAL NOTICE - 6:09 am PT --
Our upstream partners have identified latency with SMS and MMS message delivery to AT&T. Both inbound and outbound messages may experience delays in being delivered. All messages are being queued and will be processed at the rate the AT&T network is available. We will provide updates as they are received. Please contact support if you have any questions or concerns.
-- UPDATE - 8:02am PT --
Due to the current widespread AT&T outage, incoming SMS & MMS messages from the AT&T network are not reaching aggregation partners.
Outgoing SMS & MMS messages are being successfully delivered to the AT&T network. However, the current update from the carrier is the AT&T messaging core may not be able to process messages sent or received during the delay. We will provide updates as they are received. Please contact support if you have any questions or concerns.
-- RESOLVED - 12:10pm PT --
AT&T's website is reporting that service has been restored.
Upstream partners are still reporting SMS & MMS Latency on the AT&T network due to the backlog of unprocessed messages created by the outage. Outgoing SMS & MMS messages are being successfully delivered to the AT&T network. All messages are being queued and will be processed at the rate the AT&T network is available.
We will continue to provide updates as they are received.
Please contact support if you have any questions or concerns.