System Update: September 26, 2022

Subject: Important Toll-Free Update - Verifying Your Toll-Free Numbers

Effective October 1, 2022, the following daily, weekly, and monthly messaging thresholds are being implemented industry-wide for messaging sent over unverified toll-free numbers.
 

Daily Limit - 2,000 messages per day
Weekly Limit - 12,000 messages per week
Monthly Limit - 25,000 messages per month

Also, beginning October 1, verification is required for ALL toll-free numbers when sending traffic to Canadian handsets, regardless of the volume of traffic being sent. Any unverified traffic destined for Canadian telephone numbers will be blocked.

What do I need to know?
Once a toll-free number has been submitted for verification and is in a 'pending’ state, the messaging thresholds to U.S. long codes and blocks to Canadian long codes will no longer apply.

What do I need to do?
 Our team will be reaching out to users with unverified toll-free numbers in the coming days. If you have unverified toll-free numbers that send messaging traffic over the new limits or send traffic to Canadian TNs, you need to submit the numbers for verification as soon as possible and before October 1, 2022. If you have a large inventory of numbers, please prioritize submitting the toll-free numbers that send the most traffic and numbers sending traffic to Canadian long codes.

Toll-Free Verification Form - CLICK HERE

 Should you have any additional questions, please do not hesitate to contact us directly.