System Issue: January 31, 2026

Subject: Service Disruption

Please be advised that we experienced a brief service disruption on the morning of January 31, 2026, between approximately 4:45 AM and 5:45 AM PST.

During this time, some users encountered a “Service Unavailable” message when attempting to access the dashboard and digital kiosk displays.

Service was fully restored shortly thereafter, and all platform systems are currently operating normally.

Our engineering team is conducting a full review of the incident to identify the root cause and ensure preventative measures are in place. We will share a follow-up update once the assessment is complete.

If you have any questions or concerns, please reach out to our Support Team by email - support@ivisionmobile.com.

Thank you for your patience and understanding.

-- POSTMORTEM -- 2/3/2026 1:01pm PT

During this event (Saturday 1/31, between 4:29 - 5:29am PST. ), one of the servers in our private cloud environment experienced an unexpected issue that triggered an automated failover to a secondary system. While the failover process initiated as designed, it did not complete successfully due to an internal Microsoft authorization error between the clustered servers.

No data was lost, and system integrity was maintained throughout the incident. Once the cluster was able to revalidate authorization, services were automatically restored and are operating normally.

We have since implemented additional monitoring and safeguards to prevent this condition from reoccurring and to further reduce recovery time should a similar event arise in the future.

We appreciate your patience and apologize for any inconvenience this interruption may have caused. Please feel free to reach out to our support team if you have any questions or need further clarification.

iVision Mobile