System Update: January 21, 2026

Subject: Verizon Wireless Messaging Incident for TFNs & 10-DLCs

Upstream partners are currently investigating an intermittent off network incident impacting outbound messages to Verizon destinations from Toll-Free numbers and 10-DLCs. This does not appear to be widespread across all Verizon mobiles, but some deliveries may fail as Invalid Destination Address until this is resolved. 

We'll provide updates as more information is made available. 

If you have any questions or concerns, please contact support. 

-- UPDATE -- 1/21/2026 5:18pm PT

Upstream partners identified the source of this incident and teams are working to restore complete deliverability. We'll provide updates as more information is made available. 

Please contact support if you have any questions or concerns. 

-- UPDATE -- 1/22/2026 10:45am PT

Upstream partners are observing low impact on messaging activity at this time, though a full resolution is still pending. We'll provide updates as more information is made available. 

Please contact support if you have any questions or concerns.

-- UPDATE -- 1/26/2026 9:04am PT

Though not yet officially resolved, upstream partners are observing very low impact on messaging traffic at this time. Their team continues to engage with industry partners to resolve this completely, and we'll provide updates as more information is made available. 

Please contact support if you have any questions or concerns.